Privacy Policy
Effective Date: 25 September 2025
The Property Firm (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your information when you visit our website or engage with our real estate services in Perth, WA.
1. Information We Collect
We may collect the following types of personal information:
Identification details such as your name, email address, phone number, and postal address.
Property-related details when you enquire about, inspect, buy, sell, or rent a property.
Financial and employment information if you are applying to rent a property (e.g. proof of income, rental history, references).
Technical data such as IP address, browser type, and cookies when you visit our website.
Feedback and communications you provide when contacting us directly.
2. How We Collect Information
We collect personal information in several ways, including:
Through online enquiry forms on our website.
During property inspections, open homes, or meetings with our agents.
From rental applications and supporting documentation.
When you subscribe to our newsletter or marketing communications.
Automatically via cookies and analytics tools when you browse our website.
3. Why We Collect Information
We use your information for purposes including:
Responding to property enquiries and providing real estate services.
Assessing rental applications and managing tenancies.
Facilitating property sales, appraisals, and contracts.
Sending marketing material where you have opted in (you may unsubscribe at any time).
Complying with legal and regulatory obligations (e.g. verification of identity for property transactions).
Improving our website and services through analytics and user feedback.
4. Disclosure of Information
We may share your information with:
Landlords, tenants, buyers, or sellers as necessary to complete a real estate transaction.
Third-party service providers such as tradespeople, photographers, settlement agents, financial institutions, and property managers.
Regulatory bodies, government agencies, or law enforcement when required by law.
Website and IT service providers who assist in maintaining our digital platforms.
We do not sell or rent personal information to third parties.
5. Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. This includes secure storage systems, limited staff access, and website encryption.
6. Access and Correction
You may request access to your personal information or ask us to correct it if it is inaccurate, out of date, or incomplete. Requests can be made by contacting us using the details below.
7. Cookies and Website Tracking
Our website uses cookies and third-party analytics (e.g. Google Analytics) to improve user experience and monitor website performance. You can disable cookies through your browser settings, but some website features may not function properly without them.
8. Marketing Communications
If you subscribe to our updates, we may send you property alerts, newsletters, or event information. You can opt out at any time by clicking the “unsubscribe” link in emails or contacting us directly.
9. Overseas Disclosure
In limited circumstances, we may use service providers located overseas (e.g. cloud storage or email providers). Where this occurs, we take reasonable steps to ensure your information remains protected.
10. Complaints
If you have concerns about how we handle your personal information, please contact us. We will respond promptly and, if necessary, escalate your concern in line with the Office of the Australian Information Commissioner (OAIC) guidelines.
11. Contact Us
For questions about this Privacy Policy or to exercise your rights, please contact:
📧 Rent@thepropertyfirm.com
📞 +61 0407 473 534
🏢 The Property Firm, Perth WA